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Don’t block the exit: How shitty cancellation policies cause more customers to abandon brands

“You can’t cancel until you answer this 3 question survey,” or “We are sorry to hear that you are leaving us, but before you do, you’ll need to schedule an appointment with a customer service rep.” Wha??? As marketers, we’ve all been there. We’ve had to email customer service to cancel a subscription. Sometimes emailing the same customer service email …

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Copyright Clārfire LLC | Strategic Digital Marketing for Entrepreneurs | Call or Text 804-664-7679
Copyright Clārfire LLC | Strategic Digital Marketing for Entrepreneurs | Call or Text 804-664-7679
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